At Yasesari, we are committed to your journey toward elevated radiance. Because our products—including our Daily Care Face Cleanser, Vitamin C Serum, Daily Moisturizing Lotion, and SPF 50 Sunscreen—are personal care items, we maintain strict quality and hygiene standards.
1. 14-Day Return Window
We accept return requests within 14 days of delivery. To be eligible for a return, your item must be:
- Unused, unopened, and in the same condition that you received it.
- In its original packaging (the product carton).
- Accompanied by the receipt or proof of purchase.
2. Damaged or Incorrect Items
If you receive a product that is damaged or if there is a discrepancy in your order (e.g., receiving the Daily Moisturizing Lotion instead of the Vitamin C Serum), please contact us immediately:
- Email care@yasesari.com with your order number and clear photos of the damage or incorrect item.
- We will arrange a free replacement or a full refund for verified damaged goods.
3. The “Radiance Guarantee”
We understand that skin takes time to adapt to new high-performance actives like Liposomal Vitamin C or Ceramide Complexes.
Patch Test Requirement: We strongly recommend performing a patch test before full application.
Consultation First: If you experience an adverse reaction, please reach out to our support team at care@yasesari.com. While we cannot accept returns on used bottles, we may offer a store credit or a consultation to help adjust your ritual.
4. Non-Returnable Items
For safety and hygiene reasons, the following cannot be returned:
- Opened or used products (unless damaged upon arrival).
- Products purchased during a “Final Sale” or promotional clearance.
- Individual items from a “Ritual Bundle” (the entire set must be returned unopened).
5. Refund Process
Once your return is received and inspected:
- We will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 7–10 business days.